HP 5y Active Care Next Business Day Onsite DT Solution Supp

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Reasons to buy
  • Fast response times
    Optimize uptime by leveraging predictive analytics and proactive insights, powered by HP TechPulse. With a finger on the pulse of the health of every employee’s HP device, IT can more quickly identify needed repairs and make replacements.
  • Quick resolutions
    Help reduce device disruptions with Automatic Case Generation that opens a case when an issue is detected and triggers IT to schedule a repair.
  • High device uptime
    Get fast, reliable response and issue resolution as remote work increases. HP Active Care triggers HP Customer Support to fast-track problem diagnosis and provides resolutions that help customers get back up and running quickly.
Specs
Supplier features
Support type Active Care
Place of service Remote and Onsite
Warranty coverage In warranty
Coverage details Standard workdays - 9 hours
Duration 5 years

Supplier features
Response time Next business day response
Service method Onsite and Predictive Support
Additional support option PC Solution
Care Pack type Electronic
Coverage period 60 month(s)
Warranty type S
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Distributors
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Disclaimer HP 5y Active Care Next Business Day Onsite DT Solution Supp :

[1] By default HP will deliver HP Care Pack support services in the country where purchased. For further information on HP Care Pack support coverage for hardware products in a different geographic location, please check the Care Pack Terms and Conditions for your respective country and the datasheets for your specific Care Pack. Service levels and response times for HP Care Packs may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit www.hp.com/go/cpc. HP services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase. Customer may have additional statutory rights according to applicable local laws, and such rights are not in any way affected by the HP terms and conditions of service or the HP Limited Warranty provided with your HP Product.
[2] Internet access with connection to Tech Pulse portal is required. For full system requirements, please visit http://www.hpdaas.com/requirements

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